Warranty and Return Policy

Lightania 5-Year Limited Warranty Policy

We offer 5 year limited warranty for all products. The warranty begins from the purchase date on the proof of purchase. Our warranty covers manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear, misuse, abuse, or modification of the product.

The following information is required to begin ALL Warranty claims. Warranty claims will be rejected if the customer fails to provide the required information.  Purchases from unauthorized resellers do not qualify for warranty claims.

If it is purchased directly from lightania-lighting.com, the following information is required:

- Order number
- Name and address on the order
- Product serial numbers

If purchased from our authorized resellers, the following information is required:

- Proof of purchase showing date of purchase
- Claimant’s name and address
- Product serial numbers

Lightania is not liable for any damages that may result from the use of our products. Warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.

To begin your claim, please contact us.


30-day Satisfaction Guarantee Policy

Your satisfaction is our greatest success!

You have thirty (30) days from the day you placed the order to decide.  If you are not completely satisfied with your Lightania purchase, you can return it within 30 calendar days for a FULL refund. Shipping cost / Shipping protection / VAT / Import taxes are NOT refundable nor covered by the Lightania Warranty.  The product must be new/unused/resealable condition with all its original packaging and accessories intact. Your return will be rejected if it does not meet these requirements. 

Lightania 30-day Satisfaction Guarantee Policy only applies to orders that are placed directly on our website, at Lightania-lighting.com. If you have any concern or issue, please contact us.